A business service is a value-added activity that supports a business but does not deliver a tangible product, such as legal services, employment services or facility management. It can be delivered on a contractual basis or through a service-oriented architecture (SOA).
In addition to helping businesses to meet their customers’ needs, successful business services also improve quality internally. For example, a more effective way of designing and providing a web application can help reduce the number of errors in that system. In the case of a service that is both internal and customer-facing, such as an online shopping portal, better design techniques can lead to higher profitability and customer satisfaction.
Many different types of business services exist, and some are more important than others. For example, translation and interpretation services are used to facilitate communication between employees, clients, and vendors who speak different languages. In addition, technical support workers provide assistance in troubleshooting computer and network problems. These services can help companies remain productive by allowing them to resolve issues quickly.