Business services are a broad industry that includes many different types of businesses. They provide business customers with non-financial services, such as advertising, marketing, consultation, logistics (including travel and facilities), waste handling, staffing services, shipping and administration.

Define and Design for Success

Business Services are a critical part of any organization’s infrastructure. Successful Business Services improve customer-facing processes, products and outcomes.

Defining your Business Service and the business context in which it operates is crucial to designing effective Services that deliver business value. The best way to do this is through a process called Service Design.

Service Design focuses on the needs of the customers; who represents them, and how they want to be served. This information can then be used to determine the requisite assets and resources for successful implementation of the Service.

The Service Value Proposition is a key factor in the effectiveness of your business services, both internally and externally. Understanding this is the first step in identifying optimization opportunities and assessing their impact.

In addition to focusing on the customers’ needs, Business Services should also consider the performance of the delivery and its dependencies. Use this information to develop diagnostic metrics for your processes that can help you identify trends in performance, cost and satisfaction.

For instance, a company that provides onsite computer and network support can save time and money by allowing employees to resolve their technical issues promptly. Additionally, a business that offers in-office day care can help ensure employees have a healthy work-life balance and save on transportation costs.