What Are Business Services?
Business services are various tasks and activities that help maintain a trade without delivering any tangible product. They cover a vast area of the trade industry and make up a significant portion of a country’s economy. Unlike goods, which can be stockpiled for future consumption, services are only consumed when they are needed and must be delivered as soon as requested. For example, a company can outsource its IT needs or use an outside logistics firm to handle its shipping and delivery.
Any service that helps a company function and grow can be considered a business service. This includes IT services, such as monitoring and troubleshooting computer systems; finance services, such as accounting and taxes; human resources and employee training; procurement and warehousing; and marketing services, such as consulting and advertising. These services are vital to a company’s success, and they are often the driving force behind any type of growth that a business might experience.
A company can hire an experienced construction crew to build a new facility or renovate an existing one, which reduces the cost of building materials by eliminating the need for the organization to buy its own expensive tools. A consulting firm can provide advice on how to run a successful ad campaign. A marketing agency can create a customized logo for a client and advise the company on how to best promote its products.
A business service can be modeled in ServiceNow using the Business Services page or in SL1 with a custom Service Model. The ServiceNow Business Services page displays a list of business, IT, and device services that are available to the organization and provides some basic information and availability, health, risk, and policy metrics for each service.